Transparent Pricing
Flexible IT solutions tailored to your business needs and budget
IT Support Plans
Basic
Essential support for small businesses.
- Remote Support (9am-5pm)
- Email & Chat Support
- Up to 10 Devices
- 4-Hour Response Time
- Monthly System Health Checks
Professional
Comprehensive support for growing businesses.
- 24/7 Remote Support
- Phone, Email & Chat Support
- Up to 25 Devices
- 1-Hour Response Time
- Weekly System Health Checks
- Network Monitoring
- Quarterly Security Updates
Premium
Complete IT support solution for established businesses.
- 24/7 Remote & On-site Support
- Dedicated Support Team
- Unlimited Devices
- 30-Minute Response Time
- Daily System Health Checks
- Advanced Security Monitoring
- Monthly Strategy Sessions
- Employee Training Sessions
IT Consulting Services
Assessment
Comprehensive evaluation of your current IT infrastructure and recommendations.
- IT Infrastructure Assessment
- Security Vulnerability Scan
- Detailed Recommendations Report
- One-time Executive Presentation
- 30-day Action Plan
Strategic
Ongoing IT consulting and strategic planning for business growth.
- Quarterly IT Strategy Sessions
- Technology Roadmap Development
- Vendor Management
- Monthly Executive Reporting
- Dedicated Consultant
- Priority Support Channel
Enterprise
Comprehensive IT management and strategic partnership.
- Monthly On-site Strategic Sessions
- Complete IT Strategy & Implementation
- Digital Transformation Planning
- CIO-as-a-Service
- Custom SLA
- 24/7 Priority Support
- Technology Budget Planning
Frequently Asked Questions
Common questions about our IT services and solutions
What industries do you specialize in?
We provide IT services across multiple industries including healthcare, finance, retail, manufacturing, and professional services. Our team has specialized experience in regulatory compliance for highly regulated sectors.
Do you offer remote support options?
Yes, our technical support team provides 24/7 remote assistance for all clients. We can resolve most issues without requiring an on-site visit, reducing downtime and costs.
How do you handle data security and privacy?
We implement multi-layered security protocols including encryption, access controls, regular security audits, and employee training. All our practices comply with industry standards and regulations like GDPR, HIPAA, and others as applicable.
What is your typical response time for support requests?
Critical issues are addressed within 15-30 minutes. Standard support requests are typically handled within 1-2 hours during business hours. We prioritize based on severity and impact on your operations.
Do you offer flexible service plans?
Yes, we provide customizable service plans from basic monitoring to comprehensive managed IT services. We'll work with you to create a solution that fits your specific needs and budget constraints.
Can I switch between plans later?
Yes, you can upgrade or downgrade your plan at any time. Changes will be prorated for the remainder of your billing cycle.
Do you provide support for both Mac and PC?
Yes, our support covers all major operating systems including Windows, macOS, and Linux environments.
How quickly can you start providing services?
For most support plans, we can begin service within 24-48 hours. Strategic consulting services typically start with an initial assessment phase lasting 1-2 weeks.
Need a Custom Solution?
Our team can create tailored IT solutions that perfectly fit your business requirements and budget.